Privacy Policy

Arthroplasty for Arthritis Charity (A4ACH) is a registered charity based in Bristol, funding research into aspects of arthroplasty..

This Privacy Policy explains how A4ACH (“we”, “us” or “our”) collects and uses personal information from and about visitors to its website (

A4ACH will be the controller of the personal data which we collect from or about you. This means that we are responsible for deciding how we hold and use personal data about you and that we are required to provide you with the information contained in this policy.

Please read it carefully to understand how we will use your personal data and the rights you have in relation to it. If you have any queries about how we use your personal data or otherwise about the contents of this policy, you can contact us using the details provided in the ‘Contacting Us’ section at the end of this policy.

1. What personal data do we collect about you and how do we use it?

Depending on how and why you interact with us, we will collect the following information about you:

  • If you contact us by email, telephone or post or otherwise, or by filling in forms, or otherwise participate in the interactive features of our website. This includes information you provide when you register to use our website, or register to receive notifications, newsletters or updates from us.
  • When you provide feedback or participate in our surveys or when you search or interact with our website and when you report a problem on our website.
  • Information we collect about you: We will collect information when you visit our >websites including via cookies, such as your IP address and browser type.
  • This includes your login and password when you login to use private parts of our website, so that we can verify that you are entitled to access them.
  • We may also process information collected via our website in order to improve our website or our services, to ensure that content on our website is presented in the most effective manner for you and your computer or device, and to give you the best website experience. This may include the use of Google Analytics to analyse the performance of our website, including how many visitors we have, their geographical location, the pages they visit and the time and date of their visit.
  • We may process your personal data to notify you about developments, news or changes to our services and/or the terms on which the services are provided, to identify and prevent fraud, if we are required to do so by law (or if we reasonably believe we are required to do so by law), and to the extent it is necessary for the proper operation of our systems, to protect us/our members, or for the enforcement of our terms.

Unless stated otherwise in this privacy policy, the legal basis for our use of your personal data will be that this information is required for one or more of the legitimate interests described above.

2. Who is your personal data shared with?

We may disclose your personal data to:

  • Our service providers, such as our website provider, Webree (, who hosts our website and sends out mailings on our behalf;
  • Where we are required to disclose or share your personal data in order to comply with a legal obligation, to protect the rights, property or safety of UKWIR, our members or others. This may include exchanging information with organisations for the purposes of fraud protection;
  • 3rd party faciitators, such as conference or galas, where we may have gathered information concerning your attendance to that event.
3. Storage of Your Personal Data

We maintain up-to-date records of the personal information we hold and will only use and store it for as long as it is required for the purposes it was collected for, as set out above in this policy and for as long as we are required to keep it for legal purposes.

How long your personal information will be stored depends on the specific information in question and what it is being used for. We continually review what information we hold
and delete what is no longer required.

If you have a query about how long we retain your personal data for, please contact us using the details contained in the ‘Contacting Us’ section at the end of this policy.

4. Safeguarding your personal data

We take the protection of your personal data very seriously. We have established appropriate technical and organisational procedures, systems and processes to ensure that your data is stored securely, whether in paper or electronic form.

However, we cannot guarantee the security of any information you send to us by email or via our website.

5. What are cookies and how do we use them?

Our website uses cookies to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our website and allows us to improve our site. For more detailed information on the cookies we use and the purpose for which we use them see our Cookie Policy at

6. Third party links

This policy only applies to our website and our services and not those provided by third parties, including those to which our website may link. We would advise you to make yourself familiar with any privacy policy provided by such third party websites before providing personal information. 

7. Your rights

You have the following rights (unless exemptions apply), which can be exercised by contacting us using the details provided in the ‘Contacting Us’ section below.

The right to:

  • request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it;
  • request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected or completed;
  • request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below);
  • request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it; and
  • request a copy of your personal data which you have provided to us, in a structured, commonly used and machine-readable format and the right to transfer it, or to require us to transfer it directly, to another controller.

You also have the right to object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal data for direct marketing purposes.

You will not usually have to pay a fee to access your personal data (or to exercise any of the other rights above). However, we may charge a reasonable fee if your request is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

We may request specific information from you to help us to confirm your identity before you exercise any of the rights above. This is another appropriate security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

If you are unhappy about how your personal data has been used, please contact us using the details provided in the ‘Contacting Us’ section below. You also have a right to complain to the supervisory authority, which in the United Kingdom is the Information Commissioner's Office, which regulates the processing of personal data.

8. Contacting Us

If you have any queries about this policy or our use of your personal data or you would like to exercise any of the rights described in the ‘Your Rights’ section above, please contact us at: 

Email us at :

Write to us at: Evert Smith, Director, Arthroplasty for Arthritis Charity, 57 Callicroft Road, Bristol BS34 5BU.

9. Changes to this Privacy Policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check frequently to see any updates or changes to our privacy policy.